Delivery and Returns
REFUND AND REPLACEMENTS
Most products in the Store are manufactured by on demand print technology and services. Accordingly, because all products are manufactured to your specification after you have ordered them we are unable to replace or refund any product(s) ordered which you receive for any reason other than damage or fault.
We can’t refund or replace items if you have just changed your mind, or ordered the wrong size or colour as once a product has been customised there is no way for us to sell it on. Ordinary store-bought products can be returned because they can be resold to other customers.
For 30 days from purchase, you will be offered a refund or a replacement product only if your product is damaged or faulty.
Please contact us by sending an email to firstname.lastname@example.org and we will respond as soon as we can. If your item is damaged or faulty please send us a photograph of the damage/fault and we will order a replacement or process a refund for you.
You will receive a confirmation email regarding your order.
Some items are printed on demand, this may take anywhere from 3-10 working days before items are dispatched, however at peak times the dispatch time can be longer.
Deliveries are made from Monday to Friday. There are no deliveries on the weekends or on public holidays.
UK orders are dispatched by Hermes courier, which may take anywhere from 1-4 working days for delivery, after it has been dispatched.
Orders outside of the UK are dispatched with either Hermes, Trackpak, or P2P. Depending on the location, this can take anywhere from 3-14 working days.
You will receive an email with a tracking number once items are ready to be shipped.
Please ensure that someone is available at your delivery address to accept the goods, as a signature is required. If you are not present when the delivery is attempted, you will be left with a card informing you what to do next.
Estimated delivery times are to be used as a guide. We are not responsible for any delays or additional charges caused by destination customs clearance processes.
Please be aware that local taxes may apply at point of delivery. Parent Apparel do not charge any customs duties on international shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Parent Apparel. While we do not expect there will be any additional charges attached to your order, we recommend that you check with your local customs officials or Post Office for more information regarding importation taxes/duties that may be applicable to your online order with us.
The cost of standard delivery depends on the number of items ordered and the delivery address.