Do you have a question about your order and do you want to speak to someone?
Feel free to drop us a line at email@example.com any time. We'll do our best to get back to you asap. We try to answer all emails and social media enquiries within 24 hours, but as working parents sometimes it can take a bit longer.
Can I speak to someone - like an actual human being?
Yes you absolutely can, but the best thing to do is to email us at firstname.lastname@example.org and drop us a line with your details. We will call you back within 24 hours (or as soon as we can if it is a weekend).
How long will my order take?
Orders are shipped on a Tuesday, a Thursday and Saturday. We expect you to receive UK orders within 7 working days unless you specify otherwise and we agree to it. European and Worldwide orders will take longer.
But I really really want my order, so where can I track it?
You will receive an email with your Royal Mail tracking number when your order is despatched. You can track this through the Royal Mail website www.royalmail.com/track-your-item
What if I don't like my order? Can I return it?
Absolutely. You can return your order using the returns form which can be downloaded here RETURNS FORM just as long as we receive it in the same condition it arrived, unused and without any problems. This makes our life so much easier and is very much appreciated.
Yikes, I love my order but I need a bigger or smaller size.
No problem, follow the steps above and we will send a different size back for you. You just need to be slightly patient and cover the cost of postage.
Do you ship internationally?
You bet we do! Just follow the steps at checkout and we will charge you accordingly. If you have any questions about it then feel free to drop us a line and we can advise/ help.
You say you've posted my parcel, and it's been a few days but it hasn't arrived.. what shall I do?
We are a small company and we rely on Royal Mail to deliver our products to you safely and securely. However, sometimes somewhere something goes wrong. If this is the case please email us at email@example.com and we will work with you to find a solution asap.
Do you do collaborations?
Yes we do! We have lots of people who want to work with us right now but we would love to hear from you. You know the email by now if you're still reading this, it's firstname.lastname@example.org Drop us a line!
If you have any press enquiries or need imagery or want to interview us, please just get in touch at email@example.com Any photography that appears on our site is our property unless otherwise stated. so please be kind and don't steal it.